The Passenger Experience Working Group is a dynamic and targeted effort committed to advancing and implementing passenger-centric practices in aviation. Our objective is to establish a platform for the intensive exchange of ideas, expertise, and resources, guiding the aviation sector towards a more passenger-friendly, socially enriching, and economically sustainable direction.
We unite professionals from various domains, such as passenger experience specialists, customer service experts, designers, researchers, and business leaders. This diverse array of perspectives empowers us to formulate comprehensive strategies in addressing the intricate challenges of enhancing the passenger journey in aviation.
Lead:
Sittig Technologies, Johannes Sittig (Business Development Manager)
Lost and Found, Markus Schaarschmidt
Next Meeting: tba
Contact: kfischer@gate-alliance.com
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